Mariam’s Story
Mariam is a 43-year-old homemaker who balances her household duties with running a small shop near the market. Her day begins with dropping her two children off at school before heading back to prepare the shop, which operates from 8:30 AM to 12:00 PM.
Managing both the business and her home responsibilities is demanding, so she depends on agent support for various needs beyond just top-ups. However, she has had to abandon certain services due to the lack of consistent support, which has made her prefer services with reliable communication and customer assistance.
"I tried other platforms but they don't have any standby officer for me to contact. When issues arise, there's no one to help, so I no longer use them. I'm concerned about failed transactions where my balance is deducted." - Mariam