Resilient Navigators are individuals who have successfully completed the Digital Financial Service (DFS) onboarding process after overcoming a range of obstacles. These hurdles may include documentation errors, language barriers, and infrastructural issues such as server errors and network connectivity problems. Despite facing hours or even days of challenges, these individuals persist through sheer willpower and determination, often supported by a network of formal and informal assistance.

When navigating their accounts, they may not always have the skillset to figure things out in a seamless manner, but they typically take initiative to find support, in-person or via help-centers and YouTube videos to work things out.